GrabURL.com

Privacy Policy

Last Updated: January 2025

1. Introduction

GrabURL.com ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, password (if you create an account)
  • Purchase Information: Billing name, email address, payment information
  • Communication Information: Information you provide when contacting support or sending us messages

2.2 Automatically Collected Information

When you use our Platform, we automatically collect certain information, including:

  • Log Data: IP address, browser type, operating system, pages visited, time spent
  • Device Information: Device type, unique device identifiers
  • Cookies: Session data, preferences, analytics (see Cookie Policy below)
  • Usage Data: Browsing behavior, search queries, domains viewed

3. How We Use Your Information

We use the information we collect to:

  • Process and complete your domain purchases
  • Send you authorization codes and transfer instructions
  • Provide customer support and respond to inquiries
  • Send transactional emails (order confirmations, updates)
  • Improve our Platform and user experience
  • Detect and prevent fraud or unauthorized activities
  • Comply with legal obligations
  • Send marketing communications (with your consent)

4. How We Share Your Information

4.1 Third-Party Service Providers

We share your information with trusted third-party service providers who assist us in operating our Platform:

  • Payment Processing: Stripe (for payment processing)
  • Email Services: Email service providers (for transactional and marketing emails)
  • Analytics: Google Analytics, Vercel Analytics (for usage analytics)
  • Hosting: Vercel, Neon (for platform hosting and database)

4.2 Legal Requirements

We may disclose your information if required by law, legal process, or to:

  • Comply with legal obligations
  • Protect our rights, property, or safety
  • Prevent fraud or security issues
  • Protect the rights and safety of our users

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL/TLS encryption for all data transmission
  • Secure password hashing and storage
  • Regular security assessments and updates
  • Access controls and authentication
  • PCI-DSS compliant payment processing

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

  • Essential Cookies: Required for the Platform to function (e.g., shopping cart, authentication)
  • Analytics Cookies: Help us understand how users interact with our Platform
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Used to deliver relevant advertisements (with your consent)

6.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may limit your ability to use certain features of our Platform.

7. Your Privacy Rights

7.1 General Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Objection: Object to our processing of your information
  • Data Portability: Request transfer of your data to another service
  • Withdraw Consent: Withdraw consent for marketing communications

7.2 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including:

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising CCPA rights

7.3 European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation, including the rights mentioned above and:

  • Right to restrict processing
  • Right to lodge a complaint with a supervisory authority

8. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations (typically 7 years for financial records)
  • Resolve disputes and enforce agreements

After this period, we securely delete or anonymize your information.

9. Children's Privacy

Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

11. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

12. Marketing Communications

With your consent, we may send you marketing emails about:

  • New domain listings
  • Special offers and promotions
  • Platform updates and features

You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any email or contacting us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending you an email notification (for significant changes)

Your continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

  • Email: privacy@graburl.com
  • Address: 123 Domain Street, San Francisco, CA 94102
  • Phone: +1 (555) 123-4567

15. Data Protection Officer

For questions specifically related to data protection and GDPR compliance, you may contact our Data Protection Officer at: dpo@graburl.com