At GrabURL, we deal exclusively with digital products - domain names. Unlike physical goods, domain names are transferred electronically through domain registrars. This policy explains our domain transfer and delivery process.

Important: No physical shipping is involved. All "delivery" refers to electronic domain transfer.

Domain delivery is completed through a standard domain transfer process:

1. Payment Confirmation: Once your payment is processed and confirmed (through Stripe, Razorpay, or Escrow.com)
2. Authorization Code: We provide you with the domain authorization code (EPP code) via email within 24-48 hours
3. Transfer Initiation: You initiate the transfer at your preferred domain registrar using the provided authorization code
4. Transfer Approval: We approve the transfer request from our end
5. Transfer Completion: The domain registrar completes the transfer (typically 5-7 days)
6. Confirmation: You confirm receipt of the domain in your registrar account

Since domain transfers are electronic, there are NO geographic restrictions. We can transfer domains to buyers anywhere in the world.

However, you must have an account with a domain registrar that accepts transfers for your domain extension (.com, .net, .org, etc.).

To successfully receive your domain, you must have:

1. Domain Registrar Account: An account at any ICANN-accredited domain registrar (GoDaddy, Namecheap, Google Domains, etc.)
2. Unlocked Domain: Ensure your registrar account can accept incoming transfers
3. Valid Email: Access to the email address associated with your registrar account
4. Approval Rights: Administrative access to approve the transfer

You can track your domain transfer status through:

1. Email Notifications: We send updates at each step of the transfer process
2. Dashboard: Check your GrabURL dashboard for real-time status
3. Order History: View detailed transfer timeline in your order history
4. Registrar Portal: Check incoming transfer status at your registrar

If your domain transfer fails or is significantly delayed:

1. We will investigate the cause within 24 hours
2. Provide you with alternative transfer methods
3. If transfer cannot be completed, offer a full refund
4. Work with your registrar to resolve any technical issues

Guaranteed Delivery: We guarantee that you will receive your domain or receive a full refund. No exceptions.

Please be aware of ICANN's 60-day transfer lock policy:

• Domains are locked for 60 days after registration
• Domains are locked for 60 days after a previous transfer
• We cannot override this industry-standard security measure
• Domain lock information is disclosed in the listing

If a domain is in a lock period, we will clearly indicate this and the expected unlock date.

After your domain is successfully transferred, we provide:

• 30-day post-transfer support
• Assistance with DNS configuration (optional)
• Help with registrar account setup
• Domain management best practices
• Recommendations for hosting providers

For purchases of multiple domains:

• All domains are processed simultaneously
• Bulk authorization codes provided in a single document
• Dedicated account manager for 5+ domain purchases
• Custom transfer timeline based on your requirements
• Priority processing and support

For questions about domain transfers and delivery: