Question 1

How do I purchase a domain?

Accepted Answer

Browse our domain marketplace, add your desired domain(s) to the cart, and proceed to checkout. Complete the payment through our secure Stripe integration, and you'll receive the domain authorization code via email within minutes.

Question 2

How long does the entire process take from purchase to ownership?

Accepted Answer

You receive the authorization code immediately after payment (within 2-24 hours). The actual transfer to your registrar typically takes 5-7 days total. So from clicking "Buy" to having full domain ownership is usually 5-7 days.

Question 3

Is my purchase protected? What if something goes wrong?

Accepted Answer

Yes! All purchases include our 7-day money-back guarantee. For high-value domains ($2,000+), we offer FREE Escrow.com protection where funds are held by a licensed escrow company until transfer is verified. If anything goes wrong, you get a full refund.

Question 4

What payment methods do you accept?

Accepted Answer

We offer flexible payment options: (1) Direct payment via Stripe or Razorpay with all major credit/debit cards, or (2) Escrow.com protection with multiple payment methods including credit cards, wire transfer, and ACH. All payments are processed securely with end-to-end encryption.

Question 5

Can I buy multiple domains at once?

Accepted Answer

Yes! You can add multiple domains to your cart and purchase them all in a single transaction. This is convenient and saves on potential transaction fees.

Question 6

Is my payment information secure?

Accepted Answer

Absolutely. We use Stripe, a PCI-DSS Level 1 certified payment processor, which is the highest level of certification in the payments industry. We never store your credit card information on our servers.

Question 7

Do I need a registrar account before buying?

Accepted Answer

No, you can purchase first and create a registrar account afterwards. However, you'll need one within 7 days to complete the domain transfer. Popular registrars include GoDaddy, Namecheap, Google Domains, and Cloudflare.

Question 8

How long does the domain transfer take?

Accepted Answer

You receive the authorization code immediately after payment. The actual transfer to your registrar typically takes 5-7 days, though some registrars can complete it in as little as a few hours. The timeline depends on your registrar's processing speed.

Question 9

What is an authorization code (auth code)?

Accepted Answer

An authorization code (also called EPP code or transfer code) is a unique password for your domain. You'll need this code to transfer the domain to your registrar. We provide this code immediately after your purchase.

Question 10

Do I need to have a registrar account?

Accepted Answer

Yes, you'll need an account with a domain registrar (like GoDaddy, Namecheap, Google Domains, etc.) to receive the transferred domain. If you don't have one, you can create an account after purchase.

Question 11

What if the transfer fails?

Accepted Answer

Transfer failures are rare, but if one occurs, our support team will assist you immediately. You're covered by our 7-day money-back guarantee if the domain cannot be successfully transferred.

Question 12

Why do you use Namecheap for domain transfers?

Accepted Answer

Your domain is already registered at Namecheap, which means we can do a "push" transfer - an instant, free transfer of ownership to your Namecheap account. Traditional transfers between registrars take 5-7 days and often cost money. With Namecheap push, you own the domain immediately at no extra cost.

Question 13

Can I transfer my domain to a different registrar?

Accepted Answer

Yes! After the initial transfer to your Namecheap account, you can transfer to any registrar you prefer (GoDaddy, Cloudflare, Google Domains, etc.). We recommend staying with Namecheap for the best value - they offer free WHOIS privacy, competitive renewal pricing, and excellent customer support.

Question 14

Why is Cloudways recommended for hosting?

Accepted Answer

Your website is already running on Cloudways servers. Instead of migrating files (which can cause issues and downtime), we simply transfer the server to your Cloudways account. This means zero downtime, no migration headaches, and your website continues running exactly as it was.

Question 15

What if I want to use different hosting?

Accepted Answer

You absolutely can! After the server transfer, you can migrate to any host you prefer. However, Cloudways offers managed cloud hosting at competitive prices ($14/month starting) with excellent support, automatic backups, and easy scaling. Most buyers choose to stay with Cloudways.

Question 16

Do I have to pay for Namecheap and Cloudways?

Accepted Answer

Creating accounts is FREE. For ongoing costs: Namecheap charges standard domain renewal fees (~$12-15/year for .com domains, includes free WHOIS privacy). Cloudways hosting starts at $14/month for managed cloud hosting - often with first-month discounts.

Question 17

What are the benefits of Namecheap?

Accepted Answer

Namecheap is one of the world's largest domain registrars, trusted by over 10 million domains. Benefits include: FREE WHOIS privacy protection, easy-to-use dashboard, competitive renewal pricing, 24/7 customer support, free DNS management, and email forwarding options.

Question 18

What are the benefits of Cloudways?

Accepted Answer

Cloudways is a managed cloud hosting platform. Benefits include: pre-configured servers optimized for WordPress, automatic backups and security, easy one-click scaling, developer-friendly control panel, 24/7 expert support, and choice of cloud providers (DigitalOcean, AWS, Google Cloud).

Question 19

What is Escrow.com protection?

Accepted Answer

We partner with Escrow.com, the world's most trusted escrow service for domain transactions. When you choose escrow protection, your funds are held by Escrow.com (a licensed escrow company) until the domain transfer is complete and verified. This provides industry-standard protection used by major marketplaces like GoDaddy.

Question 20

How much does escrow protection cost?

Accepted Answer

Escrow protection is optional. For domains under $1,900, there is a $50 escrow fee. For high-value domains over $2,000, escrow protection is completely FREE as a premium service! You can also choose to purchase without escrow using our standard payment process.

Question 21

How does the Escrow.com process work?

Accepted Answer

After checkout, you'll be redirected to Escrow.com to fund the transaction securely. Once funded, we transfer the domain to you. After you confirm receipt and the domain is in your control, Escrow.com releases the funds to us. If there's any issue, Escrow.com provides professional dispute resolution. The entire process typically takes 5-7 days.

Question 22

Should I use escrow protection?

Accepted Answer

We recommend escrow for high-value purchases or first-time buyers for maximum security. For domains over $2,000, escrow is FREE and highly recommended. For smaller purchases, our standard payment with 7-day money-back guarantee is also secure and faster.

Question 23

What is your refund policy?

Accepted Answer

We offer a 7-day money-back guarantee on all purchases. If you encounter any issues with the domain transfer or if the domain doesn't match the listing description, contact us within 7 days for a full refund. For escrow transactions, Escrow.com handles the refund process.

Question 24

Are the domains legitimate?

Accepted Answer

Yes, all domains in our marketplace are verified and legitimate. We ensure proper ownership and provide all necessary documentation. Every domain comes with its complete history, metrics, and ownership details.

Question 25

What do the traffic and revenue numbers mean?

Accepted Answer

The traffic numbers show monthly visitors to the domain. Revenue figures represent actual earnings (usually from ads or affiliate marketing) generated by the website. All metrics are verified and updated regularly.

Question 26

What is Domain Authority (DA) and why does it matter?

Accepted Answer

Domain Authority is a score (0-100) developed by Moz that predicts how well a domain will rank in search engines. Higher DA generally means better SEO value. It's based on factors like age, backlinks, and quality of links.

Question 27

Do domains come with content (blog posts, tools)?

Accepted Answer

Many of our domains include active blogs with articles and custom web tools. This is indicated on each domain's listing page. You'll get access to all content and tools after the transfer is complete.

Question 28

Can I see the website before buying?

Accepted Answer

Yes! Each domain listing includes screenshots. For active websites, we provide the live URL so you can visit and explore the site before making a purchase decision.

Question 29

Do I need to create an account to buy?

Accepted Answer

No, you can purchase as a guest by providing your email and billing information at checkout. However, creating an account allows you to track orders, save favorites, and manage multiple purchases easily.

Question 30

How can I contact support?

Accepted Answer

Our support team is available 24/7. You can reach us via email at support@graburl.com, through our contact form, or via live chat (coming soon). We typically respond within 1-2 hours.

Question 31

Can I get help with the transfer process?

Accepted Answer

Absolutely! We provide detailed transfer instructions with your auth code, and our support team is available to guide you through every step of the process. We can also assist with technical issues.

Question 32

Do you offer bulk discounts?

Accepted Answer

Yes! If you're interested in purchasing multiple domains (5+), contact our sales team at sales@graburl.com for special pricing. We offer custom packages for domain investors and businesses.

Frequently Asked Questions

Getting Started (Most Common Questions)

Buying Process

Domain Transfer

Our Partners (Namecheap & Cloudways)

Escrow & Security

Domain Information

Account & Support

Still Have Questions?